🕒 Order Processing

Processing Time: All orders are processed on the next business day (Monday–Friday, excluding holidays) after we receive your order and payment. Orders placed on weekends or holidays will be processed the following business day.

Order Confirmation: An email confirmation will be sent once your order is packed and ready to ship.

🚚 Shipping Methods & Delivery Times

Standard Shipping: UPS Ground is our default method. Expect delivery within 3–7 business days depending on your location.

Expedited Shipping: Faster options are available at checkout for an additional cost.

💰 Shipping Rates

Rates are calculated based on item weight, dimensions, and destination. Your total shipping cost will be displayed before finalizing your order.

🚫 Shipping Restrictions

• We ship within the US, including Alaska & Hawaii.
• No shipping to PO Boxes or APO/FPO addresses.
• International shipping is available — customers are responsible for all related duties and taxes.
• Some items may be restricted from shipping due to size, weight, or regulations.

🔍 Tracking Your Order

Once shipped, you'll receive a tracking number via email. Use this to follow your package on the UPS tracking page.

⏳ Delayed or Lost Shipments

Delays can occur. For any significant delay, contact our support team for assistance.

Lost shipment? We’ll investigate with UPS and offer a refund or replacement based on your choice.

⚠️ Damaged or Defective Items

Received a damaged or defective product? Let us know within 7 days of receipt. We’ll arrange a return and either replace the item or issue a refund.

⏳ 90-Day Return Window

We offer a 90-day return policy: you have 90 days from the date you receive your item to request a return.

✅ Return Eligibility

Your item must be:

• • In the same condition you received it: unworn, unused, with tags, and in its original packaging
• • Accompanied by the receipt or proof of purchase
• • Note: Non-fitment returns accepted with a 15% restocking fee

✉️ How to Start a Return

Contact us at shopify@custardcore.com to initiate your return.

Return Address:

Items sent without authorization will not be accepted.

⚠️ Damages & Issues

Please inspect your order upon receipt. If it’s defective, damaged, or incorrect, contact us immediately so we can make it right.

🚫 Exceptions & Non-Returnable Items

• Perishables (food, flowers, plants)
• Custom or personalized products
• Beauty & personal care goods
• Hazardous materials, flammable liquids, gases
• Sale items & gift cards

If you’re unsure, just ask us!

🔁 Exchanges

The quickest way to swap items is to return your original purchase and, once accepted, place a new order for the replacement.

🇪🇺 EU 14-Day Cooling-Off

For shipments to the EU, you have a 14-day right to cancel or return for any reason. Conditions are the same as above: unworn, unused, tags intact, original packaging, plus proof of purchase.

💵 Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days.

Note: Bank processing times may vary. If 15 business days pass without a refund, contact us at shopify@custardcore.com.