🕒 Order Processing

Processing Time: All orders are processed on the next business day (Mon–Fri, excluding holidays) after we receive your order. Weekend/holiday orders ship the following business day.

Order Confirmation: An email confirmation will be sent once your order is packed and ready to ship.

🚚 Shipping Methods & Delivery Times

Standard Shipping: UPS Ground is our default method. Expect delivery within 3–7 business days depending on your location.

Expedited Shipping: Faster options are available at checkout for an additional cost.

💰 Shipping Rates

Rates are calculated based on item weight, dimensions, and destination. Your total shipping cost will be displayed before finalizing your order.

🚫 Shipping Restrictions

• We ship within the US, including Alaska & Hawaii.
• No shipping to PO Boxes or APO/FPO addresses.
• International shipping is available—customers are responsible for duties & taxes.
• Some items may be restricted due to size, weight, or regulations.

🔍 Tracking Your Order

Once shipped, you’ll receive a tracking number via email. Use it on the UPS tracking page.

⏳ Delayed or Lost Shipments

If there’s a delay, contact our support team for assistance.

Lost shipment? We’ll investigate with UPS and offer a refund or replacement.

⚠️ Damaged or Defective Items

Report damage or defects within 7 days of receipt. We’ll arrange a return and either replace the item or issue a refund.

⏳ 90-Day Return Window

We offer a 90-day return policy: you have 90 days from the date you receive your item to request a return.

✅ Return Eligibility

• In the same condition you received it: unworn, unused, with tags
• Non-fitment returns accepted with a 15% restocking fee

✉️ How to Start a Return

Contact us at shopify@custardcore.com to initiate your return.

Return Address:

Items sent without authorization will not be accepted.

⚠️ Damages & Issues

Inspect upon receipt. If defective, damaged, or incorrect, contact us immediately so we can make it right.

🚫 Non-Returnable Items

• Custom or personalized products
• Hazardous materials (flammable liquids, gases)
• Sale items & gift cards

If you’re unsure, just ask us!

🔁 Exchanges

Return your original item, then place a new order for the replacement.

🇪🇺 EU 14-Day Cooling-Off

EU customers have a 14-day right to cancel under the same conditions above.

💵 Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. If you don’t receive it in 15 business days, contact us at shopify@custardcore.com.